Insurance Commissioner Mike Causey wants all North Carolinians to be educated and up-to-date as we recover from the effects of Hurricane Florence. Visit for information or call the Department of Insurance at:


Victim Assistance Centers:
Victim Assistance Centers (VACs) are being set up to help storm victims with their insurance questions, needs and concerns.

Newport/Morehead City
All Saints Anglican Church
292 McCabe Rd
Newport, NC
HOURS: September 26th from 9am – 5pm

The Depot
115 S. Dickerson Street
Burgaw, NC
HOURS: September 27th from 9am – 5pm

Elizabethtown Middle School
1496 US 701
Elizabethtown, NC 28337
HOURS: September 28th from 9am – 5pm

Insurance Camps:
Insurance Camps are for insurance companies to help storm victims talk directly with their company and file claims.

New Bern, NC
Lowe’s Home Improvement
1400 Lowe's Blvd
New Bern, NC 28562
HOURS: September 25th from 9am – 5pm

Jacksonville, NC
Lowe’s Home Improvement
425 Yopp Rd
Jacksonville, NC 28540
HOURS: September 26th from 9am – 5pm

Hampstead/Surf City
Lowe’s Home Improvement
106 Wilkes Lane E
Hampstead, NC
HOURS: September 27th from 9am – 5pm

Independence Mall
3500 Oleander Drive (old Sears parking lot)
HOURS: September 28th from 9am – 5pm



As Hurricane Florence starts to move out of North Carolina and the recovery begins, please remember to remain cautious and careful by using these tips.

  • Listen to authorities for information and special instructions.
  • Be careful during clean-up. Wear protective clothing and work with someone else.
  • Do not touch electrical equipment if it is wet or if you are standing in water. If it is safe to do so, turn off electricity at the main breaker or fuse box to prevent electric shock.
  • Avoid wading in floodwater, which can contain dangerous debris. Underground or downed power lines can also electrically charge the water.
  • Save phone calls for emergencies. Phone systems are often down or busy after a disaster. Use text messages or social media to communicate with family and friends.
  • Document any property damage with photographs. Contact your insurance company for assistance.

Hurricane Florence has had a tremendous impact on our State and many of the larger effects are yet to be realized. The Department of Insurance is working to answer insurance questions and connect victims with representatives from their insurance companies so they can get back on their feet.

There are also a number of national and state charitable organizations that are doing their part to help the people of North Carolina to recover from this disaster. The Department understands that charitable contributions are often personal, and everyone gives in their own way. However, if you are looking to see how you can help those affected by the disaster, below are links to some of the organizations that are on the ground in North Carolina helping our fellow citizens:


Be Prepared Before, During and After the Storm
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