1-800-546-5664

The Consumer Services Division...
Helps consumers with their insurance-related questions and complaints
    (Auto, Homeowners, Health, Life, Disability, and other types of coverage).

Provides information on other insurance-related topics (Shopping for
    Insurance, Disaster Preparation, Company Complaint Ratios, etc).

INSURANCE INFORMATION FOR:
Consumers
Businesses
Health care professionals & facilities
En Espanñol Info (Guías Informativas para el Consumidor)

COMPLAINTS:
File a Complaint

1-800-443-9354

The (Seniors’ Health Insurance Information Program) SHIIP can help you with questions about Medicare, Medicaid and long-term care insurance.

1-877-885-0231 (In state Toll-Free)

The External Review Program can help if you’ve had a medical procedure or service denied by your health insurance company. External Review offers another look at your denial by an independent clinical expert. We also provide consumer counseling for the appeals and grievances process.

(919) 807-6800

The Agent Services Division regulates all licensed agents, brokers, limited representatives, appraisers, adjusters, premium finance companies, collection agencies, motor clubs, bail bondsman, surety bondsman, and bail bond runners authorized to do business in North Carolina. This includes pre-licensing education, continuing education, agency examinations and administrative actions.

Insurance Continuing Education Services (PROMETRIC 1-866-241-3121)
Insurance Testing Services (PEARSON VUE 1-800-274-0668)
Bail Bond Testing Services (PEARSON VUE 1-866-936-7780)
License Look Up
Online Licensee Services
Applications & Forms
Hot Topics
Licensee FAQs
Contact Us

The Property & Casualty Division is responsible for reviewing rates, forms and rules for all kinds of insurance authourized in North Carolina, as well as, regulation of Surplus Lines.

Policy Form and Rate Filings
Surplus Lines
Agent/Adjuster Appointments and Billing

The Life & Health Division is primarily responsible for the regulation, review, approval and disapproval of all life, health, credit insurance, annuity, long term care, and Medicare Supplement policy forms and rates to be used in North Carolina. The division is also responsible for the registering of charitable or educational organizations that issue annuities, the licensing of Third Party Administrators, the licensing of Multiple Employer Welfare Arrangements, the licensing of Viatical Settlement Providers, and compliance review of non-financial operational policies and procedures for HMO and PPO plans.

Information and Assistance to Consumers
Agent/Adjuster Appointments and Billing

The Market Regulation Division regularly monitors the business of DOI-regulated companies to identify general market disruptions early and to eliminate or limit harm to consumers, policyholders and/or claimants.

Published Examination Reports

Financial Information about regulated companies including:

Company Admissions
Financial Analysis (market share and premium data)
Financial Examinations

Special Entities:

Continuing Care Retirement Communities
Self-insured Workers Compensation Employers
Professional Employers Organizations

The Regulatory Actions Division monitors troubled insurance companies.

RAD Trust

NC Professional Liability Data Report
NC Credit Property Survey

CONSUMER HELPLINE: 1-800-546-5664

AGENT SERVICES HELPLINE: 919-807-6800

SHIIP HELPLINE: 1-800-443-9354

HEALTH CLAIM DENIED?:
External Review Helpline 1-877-885-0231 (NC Toll-Free)

More Contact Information
Staff Directories
Suggestion Box