Collection Agencies License
Collection Agency License Status Update
Name & Address Changes
In accordance with NCGS 58-2-69(b), every applicant/licensee is to submit, in writing, changes of address and/or email within ten (10) business days after the change.
Both name & address changes must be in writing and should be requested using a Name/Address Change Request form along with the submission of back-up documents listed on the form. The change form can be electronically obtained from the NCLMS under "Supplemental Forms." Login using your user id and password. Change requests should be sent electronically or surface mail to:
US Postal Service:
NC/State of DOI
PO Box 742175
Atlanta GA 30374-2175
Bank of America Lockbox Services
6000 Feldwood Road
College Park GA 30349
NOTE: These forms only relate to changes for Non-Insurance Business Entities (collection agencies, motor clubs, and premium finance companies). Insurance companies should contact the Financial Evaluations Division to request a change.
Licensees are required to notify NCDOI of ownership changes not more than thirty (30) days after the change is finalized. Proposed changes do not require NCDOI’s pre-approval. Changes in ownership of less than 50% can be reported using an Ownership Change form that can be obtained from the NCLMS under "Supplemental Forms." Login using your user id and password.
Licensees with ownership changes of 50% or more must start over by applying for a new license and obtain a new permit number. The old permit number should remain active until, the new permit number is obtained. A written request from the licensee is required to cancel the old permit number; the permit number is NOT cancelled automatically.
License Cancellation Requests
License cancellations must be requested in writing and signed by an authorized officer of the licensee. The request should include the name, address, license type, license number and effective date of the cancellation. Collection Agency licensees are subjected to additional procedures outlined in NC General Statute 58-70-80.
Duplicate/Updated Certificate of Licensure
Existing licensees can easily self-print their certificate of licensure within the NCLMS under 'Printable Documents.' Login using your user id and password. Licensees should wait approximately ten (10) business days after their annual renewal submission before printing an updated license/permit. Updated licenses will no longer be sent by NCDOI or the NC Licensing Office.
Revisions to Correspondence, Forms and Brochures
Licensees should submit samples of new/updated correspondence, forms, and brochures for approval by the Commissioner before placed into usage. Submit a cover letter with license/permit number, description of proposed changes, effective date and samples of the revised documents. Requests for approval of revised documents should be sent by email to ASDFinancial@ncdoi.gov.