Agent Services

Motor Clubs

Hot Topics

Appointments and Terminations

All company appointments and terminations for insurance companies, motor club companies, and county farm mutual companies are required to processed electronically through the National Insurance Producer Registry (NIPR). Electronic processing is mandatory pursuant to North Carolina General Statute (NCGS) 58-2-250 and North Carolina Administrative Code (NCAC) 11 NCAC 06A.0201 and 11 NCAC 06A. 0505

Additional information on electronic processing can be found on the National Insurance Producer Registry (NIPR) website at www.nipr.com.

In the rare instance that electronic processing cannot be done through NIPR, appointment and termination forms have been provided for companies to utilize with prior approval by Agent Services Division. The forms are located in the forms for insurance companies.

Company Appointment Renewals

All company appointment renewals for insurance companies, motor club companies, and county farm mutual companies are required to processed electronically through the National Insurance Producer Registry (NIPR). Electronic processing is mandatory pursuant to North Carolina Administrative Code, 11 NCAC 06A.0501 effective 10/1/2010.

Additional Information:

Rules and Regulations Regarding Appointments

Regulations Regarding Terminations

Agencies are not appointed in North Carolina. Agencies receive their lines of authority from their affiliated agents.

Motor Club License Renewal

The annual license renewal period for Non-Insurance Business Entities (NIBE), collection agencies, motor clubs and premium finance companies, begins in early-April through June 30th. The NC Licensing Office of PearsonVUE will send email notifications to all existing licensees with instructions regarding the renewal process. If you have not received a renewal notification by May 1st, contact the licensing office at 866-265-6329. Licenses must be renewed by the June 30th expiration date.

The on-line renewal application must be submitted using the NC License Management System (NCLMS). Renewal submissions are not complete until both the application and payment has been received. Existing licensees can self-print their updated permits by logging into the NCLMS and selecting "Printable Documents" on the left navigation menu.

QUESTIONS??? Contact the North Carolina Licensing Office of PearsonVUE

PHONE: 866-265-6329

EMAIL: northcarolinalicensingoffice@pearson.com

MAIL:

US Postal Service:
NC/State of DOI
PO Box 742175
Atlanta GA 30374-2175

Overnight:
Bank of America Lockbox Services
Lockbox 742175
6000 Feldwood Road
College Park GA 30349

Motor Club License Status Updates

Name & Address Changes

In accordance with NCGS 58-2-69(b), every applicant/licensee is to submit, in writing, changes of address and/or email within ten (10) business days after the change.

Both name & address changes must be in writing and should be requested using a Name/Address Change Request form along with the submission of back-up documents listed on the form. The change form can be electronically obtained from the NCLMS under "Supplemental Forms." Login using your user id and password. Change requests should be sent electronically or surface mail to:

Email: northcarolinalicensingoffice@pearson.com

US Postal Service:
NC/State of DOI
PO Box 742175
Atlanta GA 30374-2175

Overnight:
Bank of America Lockbox Services
Lockbox 742175
6000 Feldwood Road
College Park GA 30349

NOTE: These forms only relate to changes for Non-Insurance Business Entities (collection agencies, motor clubs, and premium finance companies). Insurance companies should contact the Financial Evaluations Division to request a change.

Ownership Changes

Licensees are required to notify NCDOI of ownership changes not more than thirty (30) days after the change is finalized. Proposed changes do not require NCDOI's pre-approval. Changes in ownership of less than 50% can be reported using an Ownership Change form that can be obtained from the NCLMS under "Supplemental Forms." Login using your user id and password.

Licensees with ownership changes of 50% or more must start over by applying for a new license and obtain a new permit number. The old permit number should remain active until, the new permit number is obtained. A written request from the licensee is required to cancel the old permit number; the permit number is NOT cancelled automatically.

License Cancellation Requests

License cancellations must be requested in writing and signed by an authorized officer of the licensee. The request should include the name, address, license type, license number and effective date of the cancellation.

Duplicate/Updated Certificate of Licensure

Existing licensees can easily self-print their certificate of licensure within the NCLMS under 'Printable Documents.' Login using your user id and password. Licensees should wait approximately ten (10) business days after their annual renewal submission before printing an updated license/permit. Updated licenses will no longer be sent by NCDOI or the NC Licensing Office

Revisions to Correspondence, Forms and Brochures

Licensees should submit samples of new/updated correspondence, forms, and brochures for approval by the Commissioner before placed into usage. Submit a cover letter with license/permit number, description of proposed changes, effective date and samples of the revised documents. Requests for approval of revised documents should be sent by email to ASDFinancial@ncdoi.gov.

Rules and Regulations for Motor Clubs

No motor club, district or branch office of a motor club, or franchise motor club shall engage in business in this State unless it holds a valid license issued to it by the Commissioner as provided in NCGS Chapter 58/Article 69. The license shall at all times be prominently displayed in each office of the entity to which the license is issued.

Refer to the link below to access the North Carolina rules and regulations governing motor clubs, as well as the administrative code requirements:

Legislative Change Resources

2011 Legislative Changes

House Bill 298 – Insurance Law Changes Effective July 1, 2011, update to North Carolina General Statute 58-2-69(g) relative to the Commissioner contracting with the NAIC or other persons for the provision of online services to applicants and licensees.

2010 Rules Filing

The following North Carolina Administrative Rule changes for Title 11 NCAC Chapter 13 applicable to Collection Agencies were approved for an October 1, 2010 effective date:

Chapter 13 - Repealed Rules Effective 10-1-2010

  • 11 NCAC 13.0101-0105
  • 11 NCAC 13 .0101 DEFINITIONS
  • 11 NCAC 13 .0102 PURPOSE OF DIVISION
  • 11 NCAC 13 .0103 DEPUTY COMMISSIONER
  • 11 NCAC 13 .0104 DIVISION PERSONNEL
  • 11 NCAC 13 .0105 FIELD INVESTIGATIONS: EXAMINATIONS

Chapter 13 - Amended Rules Effective 10-1-2010

ALL OF THE CURRENT TITLE 11, NORTH CAROLINA ADMINISTRATIVE CODE, CHAPTER 13 RULES

Initial and Renewal License Fee Increases:

On August 7, 2009, Governor Perdue signed Senate Bill 202 into law. This was a budget appropriations bill for current operations of state departments, institutions, and agencies. Based on this bill, the license fees for certain Department of Insurance licenses issued by Agent Services Division were increased effective 8/15/2009.

License fees for bail bondsmen, runners, premium finance companies, motor clubs, collection agencies, and viatical settlement brokers were increased. View full text of Senate Bill 202.

Agent Services Division has revised the license applications for the above license types to reflect the new fee amounts effective 8/15/2009. These revised applications are posted on the Department’s website www.ncdoi.com. If Agent Services Division receives an application on or after 8/15/2009 with the incorrect license fee amount, we will not review the application until the correct fee amount is paid. We will send a letter to the applicant advising that the application is in a “pending” status until such time the total amount of fee is received.

New Motor Club Company Requirements:

Relative to reporting criminal convictions and administrative actions pursuant to House Bill 1166 effective 10/1/2009.
View full text of House Bill 1166.

Licensee Reports to the Department

Address Change

Criminal Convictions

Action by Another State Agency or Regulator

Notification of Regulatory Action

Motor Club Getting Started

General Information:

Applications & Forms:

The following applications & forms for Non-Insurance Business Entities (NIBE) - collection agencies, motor clubs, and premium finance companies can be obtained on-line using the North Carolina License Management System (NCLMS).

  • Initial/New Applications
  • Renewal Applications
  • Personal Questionnaires (DOI-5MC)
  • Surety Bonds
  • Name/Address Change Requests
  • Ownership Change Requests (less than 50%)
  • Branch Office Additions/Deletions