Services for Consumers
Disaster and Recovery
Consumer Services Division
800-546-5664 (toll free in N.C.)
Call the Department of Insurance Consumer Services hotline if you have insurance-related questions about homeowners, auto, health, life, disability and other types of coverage. Staff members can provide assistance if you want to find contact information for an insurance company, check the license status for an insurance agent or company, or file a complaint.
Disaster Mediation Program
The Commissioner of Insurance may issue an order establishing the Disaster Mediation Program following a state of disaster proclaimed by the Governor or declared by the President. Eligible individuals who have had a homeowners insurance claim partially or completely denied can request a mediation conference in which an independent mediator with no connection to the insurance company will facilitate discussion between the insurance company and the policyholder to help them reach a resolution.
Flood Insurance Information
The standard homeowners policy does not cover water damage due to flood. Flood insurance can be purchased through the National Flood Insurance Program.
Additional Disaster Resources