Contact Us

Regional Offices

The purpose of the Regional Offices is to serve the citizens and governmental officials and staff of the Eastern and Westernmost part of the state in any and all matters related to any and all divisions of the Department of Insurance. This includes the fielding and handling of questions or inquiries regarding Manufactured Building, Risk Management, Agent Services Division, Consumer Services Division, Investigations Division, Bail Bondsmen, Premium Finance Companies, Building Codes, SHIIP, and the Office of the State Fire Marshal. The Regional Offices also provide staffing facilities for field personnel within the Department including Investigations, Agent Services, Manufactured Housing, SHIIP, OSFM and others while also providing a facility for all consumers utilizing the services of the Department.

Western Regional Office: Serving the 29 westernmost counties

537 College Street
Asheville, NC 28801

Joan Creasman
Deputy Commissioner
(828) 251-6483
(828) 251-6124 (fax)
Joan.Creasman@ncdoi.gov

Mike Harkey
Deputy Director
(828) 251-6483
(828) 251-6124 (fax)
Mike.Harkey@ncdoi.gov

Kirby Rhash
Communications Specialist
(828) 251-6483
(828) 251-6124 (fax)
Kirby.Rhash@ncdoi.gov

Jacquie Buttles
Health Insurance & Outreach Specialist (Smart NC Western Office)
(828) 251-6075
1-877-885-0231-toll free in NC
Jacquie.Buttles@ncdoi.gov

Eastern Regional Office: Serving the 32 easternmost counties

1410 McCarthy Boulevard
New Bern, NC 28562

Joan Buck
Deputy Commissioner
(252) 514-4813
(252) 514-4818 (fax)
Joan.Buck@ncdoi.gov

Michele Amos
Office Manager/Communications Specialist
(252) 514-4813
(252) 514-4818 (fax)
Michele.Amos@ncdoi.gov