Van Braxton
Seniors’ Health Insurance Information Program
Deputy Commissioner
(252) 514-4819
1-877-885-0231-toll free in NC
Vance.Braxton@ncdoi.gov
The Deputy Commissioner is responsible for program development and implementation; monitors program activities; performs administrative duties; manages staff; and serves on various statewide committees.
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Jo Paul
Seniors’ Health Insurance Information Program
Call Center Manager
919-807-6900
1-800-443-9354
Jo.Paul@ncdoi.gov
The SHIIP Call Center Manager provides technical support to staff on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans and manages call center staff.
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Fran Wescott
Seniors’ Health Insurance Information Program
Senior Technical Advisor
919-807-6900
1-800-443-9354
Fran.Wescott@ncdoi.gov
The SHIIP Senior Technical Advisor works with the Outreach Coordinator to develop educational and training materials for the division on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans. This position also handles agent complaints regarding Medicare Advantage and Medicare Supplement insurance policies.
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Marcia Kelly
Seniors’ Health Insurance Information Program
Outreach Coordinator
919-807-6900
1-800-443-9354
Marcia.Kelly@ncdoi.gov
The Outreach Coordinator coordinates statewide requests for speaking engagements and outreach events; exhibits and/or speaks at local events; develops educational and promotional materials; maintains the Medicare Supplement Premium Comparison Database and plans special events.
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Judy Gray
Seniors’ Health Insurance Information Program
Statewide Volunteer Manager
919-807-6900
1-800-443-9354
Judy.Gray@ncdoi.gov
The Statewide Volunteer Manager oversees the nearly 1,000 SHIIP volunteers and coordinators throughout the state and processes new volunteer registration forms and enrolls students in the on-line training program.
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Gary Knutson
Seniors’ Health Insurance Information Program
Field Operations & Regional Manager (Central Region)
919-807-6900
1-800-443-9354
Gary.Knutson@ncdoi.gov
The Field Operations Manager is responsible for the day to day supervision and training of the Regional Managers that are responsible for recruiting and training volunteers in specified counties of the state to serve as health insurance counselors. The position recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Central Region covers Anson, Chatham, Hoke, Lee, Montgomery, Moore, Richmond, Robeson, Scotland and Stanly counties.
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Barry Mowbray
Seniors’ Health Insurance Information Program
Regional Manager (Northeast Region)
919-807-6900
1-800-443-9354
Barry.Mowbray@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Northeast Region covers Bertie, Camden, Chowan, Currituck, Dare, Durham, Edgecombe, Franklin, Gates, Granville, Halifax, Hertford, Martin, Nash, Northampton, Orange, Pasquotank, Perquimans, Person, Tyrrell, Vance, Wake, Warren, Washington and Wilson counties.
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Barbara Pope
Seniors’ Health Insurance Information Program
Regional Manager (Southeast Region)
919-807-6900
1-800-443-9354
Barbara.Pope@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Southeast Region covers Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Greene, Harnett, Hyde, Johnston, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Pitt, Sampson and Wayne counties.
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Jeanie Schepisi
Seniors’ Health Insurance Information Program
Regional Manager (Piedmont Region)
919-807-6900
1-800-443-9354
Jeanie.Schepisi@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Piedmont Region covers Alamance, Alleghany, Cabarrus, Caswell, Davidson, Davie, Forsyth, Gaston, Guilford, Iredell, Lincoln, Mecklenburg, Randolph, Rockingham, Rowan, Stanly, Stokes, Surry, Union, Wilkes, and Yadkin counties.
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Catherine Palmer
Seniors’ Health Insurance Information Program
Regional Manager (Western Region)
919-807-6900
1-800-443-9354
Catherine.Palmer@ncdoi.gov
The Regional Manager recruits and trains volunteers, provided presentations to the public and conducts outreach events. The Western Region covers Alexander, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Cherokee, Clay, Cleveland, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga and Yancey Counties and the Cherokee Reservation.
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Kenneth Wilkins
Seniors’ Health Insurance Information Program
Special Populations Outreach Coordinator
919-807-6900
1-800-443-9354
Kenneth.Wilkins@ncdoi.gov
The Special Populations Outreach Coordinator conducts minority outreach events throughout the state.
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Stephanie Bias
Seniors’ Health Insurance Information Program
North Carolina SMP Program Coordinator
919-807-6900
1-877-99-NCSMP
Stephanie.Bias@ncdoi.gov
The NCSMP Volunteer Coordinator/Program Specialist is a key contact for NCSMP volunteers and responsible for at-risk management and program development pertaining to the volunteer components of the NCSMP program. The specialist also responds to calls of Medicare/Medicaid billing errors, fraud and abuse through the NCSMP toll free line.
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Kevin Robertson
Seniors’ Health Insurance Information Program
NCSMP Director
919-807-6900
1-800-443-9354
Kevin.Robertson@ncdoi.gov
The NCSMP Director is responsible for program development and implementation; monitoring program activities; managing staff and conducting audits of coordinating sites to ensure grant funds are being utilized appropriately.
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Diane Trainor
Seniors’ Health Insurance Information Program
North Carolina SMP Outreach Specialist
919-807-6900
1-877-99-NCSMP
Diane.Trainor@ncdoi.gov
The NCSMP Program Specialist conducts educational outreach events for the Western part of North Carolina.
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Brandy Lail
Seniors’ Health Insurance Information Program
Receptionist
919-807-6900
1-800-443-9354
Brandy.Lail@ncdoi.gov
The Receptionist is responsible for receiving in visitors; receiving and sending mail and packages, answering the main phone line and providing support to staff.
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Brigetta Bailey
Seniors’ Health Insurance Information Program
Communication Specialist
919-807-6900
1-800-443-9354
Brigetta.Bailey@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Joe Branch
Seniors’ Health Insurance Information Program
Communication Specialist
919-807-6900
1-800-443-9354
Joe.Branch@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Melody Hocutt
Seniors’ Health Insurance Information Program
Communication Specialist
919-807-6900
1-800-443-9354
Melody.Hocutt@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Debbie Hyman
Seniors’ Health Insurance Information Program
Communication Specialist
919-807-6900
1-800-443-9354
Debbie.Hyman@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Rosalia Johnson
Seniors’ Health Insurance Information Program
NCSMP/SHIIP Communication Specialist
1-877-99-NCSMP
or 1-877-996-2767
919-807-6900
1-800-443-9354
Rosalia.Johnson@ncdoi.gov
NCSMP/SHIIP Communication Specialists direct consumers to the proper agency to handle apparent fraud and/or abuse and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line.
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Woody Otwell
Seniors’ Health Insurance Information Program
Communication Specialist
919-807-6900
1-800-443-9354
Woody.Otwell@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Dana Perkins
Seniors’ Health Insurance Information Program
NCSMP/SHIIP Communication Specialist
1-877-99-NCSMP
or 1-877-996-2767
919-807-6900
1-800-443-9354
Dana.Perkins@ncdoi.gov
NCSMP/SHIIP Communication Specialists direct consumers to the proper agency to handle apparent fraud and/or abuse and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line.
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Suraka Saunders
Seniors’ Health Insurance Information Program
Communication Specialist Team Lead
919-807-6900
1-800-443-9354
Suraka.Saunders@ncdoi.gov
Communication Specialist Team Leads supervise call center staff and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Rhonda Towns
Seniors’ Health Insurance Information Program
Communication Specialist
919-807-6900
1-800-443-9354
Rhonda.Towns@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Lisa Zimmerman
Seniors’ Health Insurance Information Program
Communication Specialist Team Lead
919-807-6900
1-800-443-9354
Lisa.Zimmerman@ncdoi.gov
Communication Specialist Team Leads supervise call center staff and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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SHIIP Counselors are available to help citizens with a variety of senior insurance issues including Medicare, Medicare supplements and long-term care insurance.
The North Carolina Department of Insurance developed Health Insurance Smart NC to help North Carolinians better understand their options and rights related to health insurance.
If you need help finding health insurance or resolving a dispute with your insurer, or if you want to find out more about what the new health care law means to you, contact Health Insurance Smart NC.
DOI regulates and issues licenses for insurance agents, adjusters, brokers and appraisers. It also reviews license applications, licensing examinations and maintains a file on North Carolina’s licensed insurance professionals.
Manages the day-to-day Budget, Accounting, and Purchasing processes for the Department of Insurance.
If you are having problems or need assistance with this Website, please use the contact information below.
