Contact Us
Directories, Addresses and Phone Numbers
Staff Directories
Joan Creasman
Western Regional Office
Deputy Commissioner
(828) 251-6483
(828) 251-6124 (fax)
Joan.Creasman@ncdoi.gov
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Mike Harkey
Western Regional Office
Deputy Director
(828) 251-6483
(828) 251-6124 (fax)
Mike.Harkey@ncdoi.gov
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Kirby Rhash
Western Regional Office
Communications Specialist
(828) 251-6483
(828) 251-6124 (fax)
Kirby.Rhash@ncdoi.gov
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Jacquie Buttles
Western Regional Office
Health Insurance & Outreach Specialist (Smart NC Western Office)
(828) 251-6075
1-877-885-0231-toll free in NC
Jacquie.Buttles@ncdoi.gov
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Physical Location
Services For Consumers
The Consumer Services Division has consultants trained to help the general public with a variety of insurance issues. They answer insurance questions and help educate the public of available avenues to resolve insurance related problems.
Contact Consumer Services:
- North Carolina Department of Insurance
1201 Mail Service Center
Raleigh, NC 27699-1201
800-546-5664 - in North Carolina Only
919-807-6750 - outside North Carolina
Seniors' Health Insurance Information Program (SHIIP)
SHIIP Counselors are available to help citizens with a variety of senior insurance issues including Medicare, Medicare supplements and long-term care insurance.
Contact SHIIP:
Nationwide Toll Free Line: 1-800-443-9354
Main Number: 919-807-6900
Fax Number: 919-807-6901
SHIIP Directory
Email: ncshiip@ncdoi.gov
Mailing Address:
Seniors’ Health Insurance Information Program
11 South Boylan Avenue
Raleigh, NC 27603
Mail Service Center Address:
Seniors’ Health Insurance Information Program
1201 Mail Service Center
Raleigh, NC 27699-1201
Health Insurance Smart NC
The North Carolina Department of Insurance developed Health Insurance Smart NC to help North Carolinians better understand their options and rights related to health insurance.
If you need help finding health insurance or resolving a dispute with your insurer, or if you want to find out more about what the new health care law means to you, contact Health Insurance Smart NC.
Contact Smart NC
Agent Licensing
DOI regulates and issues licenses for insurance agents, adjusters, brokers and appraisers. It also reviews license applications, licensing examinations and maintains a file on North Carolina’s licensed insurance professionals.
Contact Agent Services:
Controller's Office
Manages the day-to-day Budget, Accounting, and Purchasing processes for the Department of Insurance.
Contact The Controller's Office:
- Controller’s Office – Administration – 919-733-3352 Ext. 261
Accounting/General Inquiry – 919-733-3352
Payroll – 919-733-0154
Purchasing – 919-733-3355
Accounting System; E-Procurement – 919-733-0148
1201 Mail Service Center
Raleigh, NC 27699-1201
Controller's Office Directory
Regional Offices
Eastern Office
Western Office
Webmaster
If you are having problems or need assistance with this Website, please use the contact information below.
Cory Redick
- webupdate@ncdoi.gov
919-733-5238
