NCDOI HurriClaims Center


Insurance Commissioner Mike Causey wants all North Carolinians to be educated and up-to-date as we recover from the effects of Hurricane Florence. Visit for information or call the Department of Insurance at:


Consumer Information:

As Hurricane Florence starts to move out of North Carolina and the recovery begins, please remember to remain cautious and careful by using these tips.

  • Listen to authorities for information and special instructions.
  • Be careful during clean-up. Wear protective clothing and work with someone else.
  • Do not touch electrical equipment if it is wet or if you are standing in water. If it is safe to do so, turn off electricity at the main breaker or fuse box to prevent electric shock.
  • Avoid wading in floodwater, which can contain dangerous debris. Underground or downed power lines can also electrically charge the water.
  • Save phone calls for emergencies. Phone systems are often down or busy after a disaster. Use text messages or social media to communicate with family and friends.
  • Document any property damage with photographs. Contact your insurance company for assistance.

Industry Bulletins:

Victim Assistance Centers:

The first VAC center will be held Wednesday, Sept. 19 from 8 a.m. until 5 p.m. at the following locations:

Smithfield, N.C.
Johnson County Industries
912 N. Brightleaf Blvd,
Smithfield, NC 27577

Goldsboro, N.C.
W.A. Foster Recreation Center
1012 S. John St.
Goldsboro, NC 27530

Insurance Camps:

Insurance Camps are for insurance companies to help storm victims talk directly with their company and file claims. The first one will be Thursday in Kinston from 9 a.m to 6 p.m.

Lowe’s Home Improvement
4489 Highway 70 West
Kinston, NC 28504



  • Questions About Insurance?
    Call the N.C. Department of Insurance consumer hotline at 855-408-1212 (toll free)
  • Questions About Flood Insurance?
    Call the National Flood Insurance Program at 888-379-9531

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