Seniors’ Health Insurance Information Program (SHIIP) Logo

Questions about Medicare?

SHIIP can help...

Choose from the list of questions below or give us a call at: 855-408-1212 (toll free)



The Seniors' Health Insurance Information Program (SHIIP) counsels Medicare beneficiaries and caregivers about Medicare, Medicare supplements, Medicare Advantage, Medicare Part D, and long-term care insurance. The counselors on our toll-free line offer free and unbiased information regarding Medicare health care products. We also help people recognize and prevent Medicare billing errors and possible fraud and abuse through our NC SMP Program.

Since the program’s creation in 1986, SHIIP has become a role model for other states and has received two national awards for "innovative" and "exemplary" service.

855-408-1212 (toll free) Monday thru Friday from 8am to 5pm.

Greetings from Insurance Commissioner, Wayne Goodwin

Wayne Goodwin, Commissioner of Insurance and State Fire Marshal

Your North Carolina Department of Insurance and the Seniors' Health Insurance Information Program (SHIIP) are committed to answering the confusing maze of questions that often surround Medicare, Medicare supplement insurance and long-term care insurance.

You can rely on this department for "straight talk," so I encourage you to use the SHIIP toll-free information line: 855-408-1212 (toll free). If you have time and are willing to get involved, I also encourage you to become a SHIIP counselor at the local level.

-- Insurance Commissioner Wayne Goodwin