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How do I contact SHIIP or find out more about the program?

855-408-1212 (toll free)
919-807-6901 (fax)

Physical Address:
11 South Boylan Avenue
Raleigh NC 27603

Mailing Address:
NC Department of Insurance
SHIIP - North Carolina Senior Medicare Patrol Program
1201 Mail Service Center
Raleigh NC 27699-1201

ncsmp@ncdoi.gov

Stephanie Bias
North Carolina SMP Program Coordinator
855-408-1212 (toll free)
stephanie.bias@ncdoi.gov
The NCSMP Volunteer Coordinator/Program Specialist is a key contact for NCSMP volunteers and responsible for at-risk management and program development pertaining to the volunteer components of the NCSMP program. The specialist also responds to calls of Medicare/Medicaid billing errors, fraud and abuse through the NCSMP toll free line.
Kevin Robertson
North Carolina SMP Director
855-408-1212 (toll free)
kevin.robertson@ncdoi.gov
The NCSMP Director is responsible for program development and implementation; monitoring program activities; managing staff and conducting audits of coordinating sites to ensure grant funds are being utilized appropriately.
Diane Trainor
North Carolina SMP Outreach Specialist
855-408-1212 (toll free)
diane.trainor@ncdoi.gov
The NCSMP Program Specialist conducts educational outreach events for the Western part of North Carolina.