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North Carolina Senior Medicare Patrol Program (SMP)

How to Become an NCSMP Program Volunteer Specialist

Have you ever solved a nagging problem and wanted to share your good news with others? Do you enjoy helping people in your local community through volunteer efforts?

If the answer is yes to these questions, you may be interested in becoming a NCSMP Program Specialist!

In the ever changing world of Medicare, there is a growing need to provide education and counseling to Medicare beneficiaries to achieve a better understanding of their Medicare Summary Notices, Medicare Part D Prescription Drug Plan (PDP) Explanation of Benefits (EOB) and other related medical statements in order to resolve billing errors. NCSMP Program Specialists derive great satisfaction in helping others also recognize and report Medicare fraud and abuse.

NCSMP Program Volunteer Specialists complete self-paced online training for both SHIIP and NCSMP. They are also expected to attend quarterly trainings so their knowledge remains current.

Here is a glimpse of how NCSMP Program Volunteer Specialists serve the community…

  • Provide one on one counseling to beneficiaries with resolving billing issues
  • Give public presentations to various groups on the NCSMP Program focusing on how to identify and report billing errors, fraud and abuse.
  • Represent NCSMP at health fairs and outreach events by manning the exhibit booth
  • Identify and contact community groups to promote the services of the NCSMP Program.

If you are interested in exploring this exciting volunteer opportunity, contact Kevin Robertson, NCSMP Director at 855-408-1212 (toll free) or at Kevin.Robertson@ncdoi.gov