North Carolina Department of Insurance, Wayne Goodwin Commissioner
 
SHIIP
INFORMATION
 
How to Become a SHIIP Volunteer
 
SHIIP volunteers help fellow senior citizens in their community with questions regarding Medicare, Medicare supplements, Medicare claims processing, Medicare Advantage, Medicare prescription drug plans and long-term care insurance. Volunteers should:
 
  • Not be, or have an immediate family member who is an active insurance salesperson.

  • Attend approximately 24 hours of basic SHIIP training course.

  • Provide one-to-one counseling by appointment at counseling site or at home* of home-bound or by telephone.

  • Complete a SHIIP Volunteer Counseling Report Form and a Client Agreement Form for each client. These should be submitted to the SHIIP coordinator or volunteer coordinator for each county.

  • Keep all client information (medical and financial) confidential.

  • Never recommend a specific insurance company or policy.

  • Attend quarterly follow-up meetings.
  • Detailed list of Volunteer Counselor Duties and Responsibilities
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    *NOTE: Home visits are optional.
     
    Call SHIIP at 1-800-443-9354 or your local SHIIP County office to obtain a SHIIP Volunteer Registration form. Or you may download and complete the Volunteer Registration Form and turn it into your local SHIIP County Office.
     
    Contact Your Local SHIIP County Office