SHIIP: Staff Directory

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	SHIIP
INFORMATION

STAFF CONTACT	RESPONSIBILITY
Carla Obiol Deputy Commissioner (919) 807-6900 1-800-443-9354 Carla.Obiol@ncdoi.gov	The Deputy Commissioner is responsible for program development and implementation; monitors program activities; performs administrative duties; manages staff; and serves on various statewide committees.
Roberta Hamby SHIIP Operations Manager (919) 807-6900 1-800-443-9354 Roberta.Hamby@ncdoi.gov	The SHIIP Operations Manager assists with the SHIIP program development and implementation; manages the call center staff and assists with the development of educational and training materials for the division.
Melinda Munden Education/Technical Assistance Manager (919) 807-6900 1-800-443-9354 Melinda.Munden@ncdoi.gov	The SHIIP Project Manager provides technical support to staff on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans and develops educational and training materials for the division; and manages call center staff.
Josiah Bova Field Operations & Western Regional Manager (919) 807-6900 1-800-443-9354 Josiah.Bova@ncdoi.gov	The Field Staff Manager is responsible for the day to day supervision and training of the Regional Managers that are responsible for recruiting and training volunteers in specified counties of the state to serve as health insurance counselors. In addition this position provides management of the SHIIP Western region and serves as Director of the NCSMP program. The position recruits and trains volunteers, provides presentations to the public and conducts outreach events. The West Region covers Alexander, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Cherokee, Cherokee Reservation, Clay, Cleveland, Gaston, Graham, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga and Yancey counties.
Judy Gray Outreach Coordinator (919) 807-6900 1-800-443-9354 Judy.Gray@ncdoi.gov	The Outreach Coordinator coordinates statewide requests for speaking engagements and outreach events; develops educational and promotional materials; and plans special events.
Kevin Robertson Statewide Volunteer Manager (919) 807-6900 1-800-443-9354 Kevin.Robertson@ncdoi.gov	The Statewide Volunteer Manager maintains volunteer records; recruits and trains volunteers; works with county coordinators and organizations; compiles and assesses volunteer data; develops materials; develops, conducts and analyze surveys; and assists in planning special events.
Stephanie Bias North Carolina SMP Program Coordinator (919) 807-6900 1-800-443-9354 Stephanie.Bias@ncdoi.gov	The NCSMP Program Coordinator coordinates statewide requests for and/or conducts speaking engagements and outreach events; recruits and trains volunteers; develops educational and training materials; receives complaints of Medicare/Medicaid billing errors, fraud and abuse.
Diana Weber Regional Manager (Northeast Region) (919) 807-6900 1-800-443-9354 Diana.Weber@ncdoi.gov	The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Northeast Region covers Beaufort, Bertie, Camden, Carteret, Chowan, Craven, Currituck, Dare, Gates, Greene, Hertford, Hyde, Jones, Lenoir, Martin, Onslow, Pamlico, Pasquotank, Perquimans, Pitt Tyrrell, Washington, Wayne and Wilson counties.
Jeanie Schepisi Regional Manager (Piedmont Region) (919) 807-6900 1-800-443-9354 Jeanie.Schepisi@ncdoi.gov	The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Piedmont Region covers Alamance, Alleghany, Anson, Cabarrus, Caswell, Chatham, Davidson, Davie, Forsyth, Guilford, Iredell, Mecklenburg, Montgomery, Person, Randolph, Richmond, Rockingham, Rowan, Stanly, Stokes, Surry, Union, Wilkes, and Yadkin counties.
Barbara Pope Regional Manager (Southeast Region) (919) 807-6900 1-800-443-9354 Barbara.Pope@ncdoi.gov	The Regional Manager/Communication Specialist recruits and trains volunteers, provides presentations to the public and conducts outreach events. The East Region covers Bladen, Brunswick, Columbus, Cumberland, Duplin, Harnett, Hoke, Johnston, New Hanover, Pender, Robeson, Sampson, and Scotland counties. This position also performs Communication Specialist duties 50 percent of time.
Barry Mowbray Regional Manager (Northeast Region) (919) 807-6900 1-800-443-9354 Barry.Mowbray@ncdoi.gov	The Regional Manager/Communication Specialist recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Eastern Piedmont Region covers Durham, Edgecombe, Franklin, Granville, Halifax, Lee, Moore, Nash, Northampton, Orange, Vance, Wake and Warren counties. This position also performs Communication Specialist duties 50 percent of time.
Trista Gould Nance Office Manager (919) 807-6900 1-800-443-9354 Trista.Nance@ncdoi.gov	The Office Manager is responsible for ordering and purchasing, e-procurement, and budget matters and providing support to staff.
Brandy Lail Receptionist (919) 807-6900 1-800-443-9354 Brandy.Lail@ncdoi.gov	The Receptionist is responsible for receiving in visitors; receiving and sending mail and packages, answering the main phone line and providing support to staff.
Debby Hyman Communication Specialist (919) 807-6900 1-800-443-9354	Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Helen Bunch Communication Specialist (919) 807-6900 1-800-443-9354	Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Rhonda Towns Communication Specialist (919) 807-6900 1-800-443-9354	Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Suraka Saunders Communication Specialist (919) 807-6900 1-800-443-9354	Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Noesche Williams Communication Specialist (919) 807-6900 1-800-443-9354	Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Woody Otwell Communication Specialist (919) 807-6900 1-800-443-9354	Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Lisa Zimmerman Communication Specialist (919) 807-6900 1-800-443-9354	Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.