"The average person cannot maneuver insurance lingo without this professional help. This is a wonderful service."
L.W., Reidsville, NC
"Smart NC was very helpful in clarifying the difference between the internal review and external review criteria. It motivated me to proceed with the process after feeling overwhelmed with defeat."
S.C., Oriental, NC
"I can't say enough positive comments regarding Smart NC. My only regret was not contacting them sooner. Thank you to the Health Insurance Specialist for his patience and knowledge and thank you for this service. I felt like a very small pawn in the game of hospital vs. insurance company. Smart NC gave me a voice when it seemed no one was listening."
T.C., Morganton, NC
"This is a wonderful service offered by the Department of Insurance. Everyone that I had contact with was helpful, good at explaining options, attended to matters promptly, and I was always made to feel that they truly cared."
K.K., Chapel Hill, NC
"It was a blessing hearing about the program and everything was handled quickly. My doctors and I were shocked at the quick response. Thank you so much for assisting me with getting the medical attention that my doctor was requesting."
J.T., Lincolnton, NC
"Excellent! I've used this service two times now!"
M.A., Wilmington, NC
"My experience with the DOI and Smart NC has been exceptional. The Specialist has been a knowledgeable and calming resource throughout (and before) the appeal process. Your services really went far beyond my expectations and I have been doing my best to spread the good word. What can you do to improve? Keep doing what you're doing and connect folks like me; confused and bewildered trying to navigate my insurance company with kind, caring, and persistent folks like the Specialist I worked with. Thank you and keep up the good work!"
E.K., Durham, NC