"I can't say enough positive comments regarding Smart NC. My only regret was not contacting them sooner. Thank you to the Health Insurance Specialist for his patience and knowledge and thank you for this service. I felt like a very small pawn in the game of hospital vs. insurance company. Smart NC gave me a voice when it seemed no one was listening."
"T.C., Morganton, NC
"The Health Insurance Specialist did a wonderful job of explaining options and other opportunities after the company I worked for closed and cancelled all insurance. I was able to get affordable help in filling prescriptions and may get assistance with some very expensive medications. Thanks so much!"
T.D., Clayton, NC
"This is a wonderful service offered by the Department of Insurance. Everyone that I had contact with was helpful, good at explaining options, attended to matters promptly, and I was always made to feel that they truly cared."
K.K., Chapel Hill, NC
"It was a blessing hearing about the program and everything was handled quickly. My doctors and I were shocked at the quick response. Thank you so much for assisting me with getting the medical attention that my doctor was requesting."
J.T., Lincolnton, NC
"Excellent! I've used this service two times now!"
M.A., Wilmington, NC
"The Health Insurance Specialist was wonderful and helped me through every step of my appeal process. I will definitely be referring anyone I know who has problems with insurance to Smart NC."
M.W., Oakboro, NC
"My experience with the DOI and Smart NC has been exceptional. The Specialist has been a knowledgeable and calming resource throughout (and before) the appeal process. Your services really went far beyond my expectations and I have been doing my best to spread the good word. What can you do to improve? Keep doing what you're doing and connect folks like me; confused and bewildered trying to navigate my insurance company with kind, caring, and persistent folks like the Specialist I worked with. Thank you and keep up the good work!"
E.K., Durham, NC
"The Health Insurance Specialist was wonderful! She was thorough, patient, and always followed through. She took a very frustrating situation and made me feel supported and gave me hope. While she ultimately did not have control over the outcome, since COBRA is not under her control my outcome was negative; butpI am very grateful for all her efforts, time spend and support."
K.W., Louisburg, NC