Services for Consumers

Plans Not Regulated

Contact Information for Plans that NCDOI Does Not Regulate:

1. State Health Plan for Teachers and State Employees:
   

   State Health Benefits Office
   4901 Glenwood Ave., Suite 300
   Raleigh, NC 27612-3820
   Phone: 919-881-2300

2. Self-Funded Employee Health Benefit Plans:
   

   Send complaints to the plan administrator, the employer’s human resources department, and/or the U.S. Department of Labor, Employee Benefits and Security Administration (EBSA).

   USDOL, EBSA
   Atlanta Federal Center
   61 Forsyth St. SW; Suite 7B54
   Atlanta, GA 30303
   Toll-free phone: 866-444-3272
   

3. Federal Employees’ Health Plan:
   

   U.S. Office of Personnel Management
   Employee Review Retirement & Insurance Group
   P.O. Box 436
   Washington, DC 20044
   Phone: 202-606-0777
   

4. Medicare:
   

   Part A Claims & Provider Problems
   Palmetto GBA – Medicare Part A
   800 S Duke St.
   P.O. Box 3824
   Durham, NC 27702
   Toll free phone: 877-567-9249
   

   Part B Claims & Provider Problems
   CIGNA – Medicare Part B
   4135 Mendenhall Oaks Parkway, Suite 101
   Attn: Public Relations
   High Point, NC 27265
   Phone: 336-882-4562
   

5. Medicaid:
   

   North Carolina Division of Medical Assistance
   1985 Umstead Drive
   Raleigh, NC 27603-2001
   Phone 919-733-4261
   Toll-free phone: 800-662-7030
   TTY: 877-452-2514
   

6. Workers Compensation Claims Questions:
   

   North Carolina Industrial Commission
   4335 Mail Service Center
   Raleigh, NC 27699-4335
   Phone: 919-807-2500