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- SERVICES FOR CONSUMERS:
The Consumer Services Division has consultants trained to help the general public with a variety of insurance issues. They answer insurance questions and help educate the public of available avenues to resolve insurance related problems.
- Contact Us:
North Carolina Department of Insurance
1201 Mail Service Center
Raleigh, NC 27699-1201
800-JIM LONG (800-546-5664) - in North Carolina Only
919-807-6750 - outside North Carolina
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- SENIORS' HEALTH INSURANCE INFORMATION PROGRAM (SHIIP):
Counselors are available to help citizens with a variety of senior insurance issues including Medicare, Medicare supplements and long-term care insurance.
- Contact Us:
800-443-9354 - in North Carolina Only
919-807-6900 - outside North Carolina
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- EXTERNAL REVIEW SERVICES:
The Healthcare Review Program arranges for independent medical external reviews of eligible health plan coverage denials. HCR also provides counseling to consumers or their representatives who wish to appeal their health plan’s medical necessity denial. The Unit’s staff helps consumers, physicians and hospital representatives understand and navigate the insurer’s appeal and grievance process as well as the External Review process.
- Contact Us:
1-877-885-0231
919-807-6860 (outside North Carolina)
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- AGENT LICENSING:
DOI regulates and issues licenses for insurance agents, adjusters, brokers and appraisers. It also reviews license applications, licensing examinations and maintains a file on North Carolina’s licensed insurance professionals.
- Contact Us:
Agent Services Division
1204 Mail Service Center
Raleigh, NC 27699-1204
919-807-6800
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- CONTROLLER'S OFFICE:
Manages the day-to-day Budget, Accounting, and Purchasing processes for the Department of Insurance
- Contact Us:
Controller’s Office – Administration – 919-733-3352 Ext. 261
Accounting/General Inquiry – 919-733-3352
Payroll – 919-733-0154
Purchasing – 919-733-3355
Accounting System; E-Procurement – 919-733-0148
1201 Mail Service Center
Raleigh, NC 27699-1201
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- REGIONAL OFFICES:
- Eastern Office: 252-514-4813
Mailing/Office Address:
1316 Unit A Commerce Drive
New Bern, NC 28562
- Western Office: 828-251-6483
Mailing Address:
P.O. Box 1688
Asheville, NC 28802
Office Address:
537 College Street
Asheville, NC 28801
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- WEBMASTER:
If you are having problems or need assistance with this Website, please use the contact information below.
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