For Immediate Release: September 28, 2010

Woman Accused of Altering Medical Documents for Insurance Money

RALEIGH -- Insurance Commissioner Wayne Goodwin today announced the arrest of Keiansha Melissa Fletcher, 32, formerly of Charlotte; she was charged with 13 counts of obtaining property by false pretenses.

Department investigators allege that between June 2008 and June 2009, Fletcher altered medical documents while working at OrthoCarolina, then submitted the altered documents to Colonial Life and Accident Insurance Company to collect more than $34,000 in insurance benefits to which she was not entitled.

Fletcher is accused of altering patients' medical records to show her own name and the names of her children while she was working as a processor at OrthoCarolina. She moved out of state shortly after her employment with the company ended.

Fletcher was arrested on Sept. 16 and held under a $26,000 secured bond in Mecklenburg County.

The Department of Insurance employs 20 sworn law enforcement officers dedicated to investigating claims of insurance fraud. So far in 2010, these criminal investigators have seen more than 268 cases successfully closed with more than $18.5 million in restitution and recoveries, 54 criminal convictions and 89 arrests.

An estimated 10 cents of every dollar paid in premiums goes toward the payment of fraudulent claims. To report suspected fraud, contact the Department of Insurance Criminal Investigations Division at 919-807-6840. Callers may remain anonymous. Information is also available at