For Immediate Release: October 6, 2011

Commissioner Goodwin Stands Up for Residents with Insurance Complaints

RALEIGH -- Insurance Commissioner Wayne Goodwin continues to work for North Carolinians amidst concerns that some residents are dissatisfied with the service they've received from insurers and adjusters while filing insurance claims related to Hurricane Irene.

Goodwin is traveling through eastern and coastal communities Thursday and Friday to talk to residents and officials about their experiences.

"I have been in direct contact with insurance companies and the National Flood Insurance Program to put pressure on them to do what's right for policyholders," Goodwin said. "When it comes to insurance, I will assist and advocate for the residents of North Carolina in whatever way I can."

In addition, Goodwin has established a series of Insurance Assistance Centers, where people with insurance questions or complaints can meet with representatives from the Department of Insurance and the National Flood Insurance Program in person. People should bring their policy information with them when requesting assistance.

"If you have a question or complaint about your claim, we need to hear from you," said Goodwin. "The more specific information we have from you, the more we may be able to help."

The schedule for the Insurance Assistance Centers is as follows:

Oct. 10-11, NCDOI Eastern Regional Office, 1316 Unit A, Commerce Drive, New Bern, 8 a.m. to 5 p.m.

Oct. 11, Dare County Board of Commissioner's Meeting Room, 954 Marshall Collins Drive, Manteo, 8 a.m. to 5 p.m.

Oct. 12, Hatteras Island, Location TBD, 12 p.m. to 5 p.m. (may extend hours if N.C. 12 opens)

Assistance is also available by phone during regular business hours, Monday through Friday.

Department of Insurance, Consumer Services Division: 800-546-5664 (toll free in N.C.) or 919-807-6750. National Flood Insurance Program, Greenville Claims Center: 252-321-0417.