For Immediate Release: October 12, 2016

Disaster Mediation Program Available to Hurricane Matthew Victims

Disputed Residential Property Claims May be Eligible for Disaster Mediation

RALEIGH -- Insurance Commissioner Wayne Goodwin today ordered activation of the Department of Insurance’s Disaster Mediation Program to help homeowners resolve disputed homeowners insurance claims for residential property damage resulting from Hurricane Matthew.

“I want those North Carolina consumers that have been impacted by this storm to know the Disaster Mediation Program is an option to you as we navigate the devastating effects of Hurricane Matthew,” said Commissioner Goodwin. “This is a specific tool but I urge anyone with any insurance questions to call and talk to one of our consumer service specialists at the North Carolina Department of Insurance.”

Consumer must request mediation within 60 days after an eligible claim is denied in whole or in part. Only homeowners in Counties covered by the President’s disaster declaration are eligible.

Consumers’ claims must meet the following criteria to be eligible for the Mediation Program:

Consumers who wish to participate in mediation should first notify their insurance company, which will then send further information on the Mediation Program. Consumers may also call the American Arbitration Association (the Mediation Program administrator) at 866-293-4053. Additional information can be found on the Department of Insurance website at and on the American Arbitration Association website at

The Disaster Mediation Program was created to provide homeowners with a free resource to resolve disaster-related, residential property damage claims disputes in a fair and timely manner. During the mediation process, an independent mediator with no connection to the insurance company will be in charge of the mediation conference. The mediator cannot make any decision about the dispute, but rather will facilitate discussion and negotiation between the insurance company and the policyholder.

Learn more about hurricane and disaster relief at or by calling the North Carolina Department of Insurance at 855-408-1212. Hurricane season begins June 1 and ends Nov. 30.