Seniors’ Health Insurance Information Program (SHIIP) Logo

Contact Us

SHIIP can help you with questions about Medicare, Medicare Advantage plans, Medicare prescription drug coverage, Medicare Supplement Insurance and long-term care insurance.

855-408-1212 (toll free)
919-807-6901 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603

Mailing Address:
NC Department of Insurance
Seniors’ Health Insurance Information Program (SHIIP)
1201 Mail Service Center
Raleigh NC 27699-1201

ncshiip@ncdoi.gov

Seniors’ Health Insurance Information Program (SHIIP) Staff Directory

Van Braxton
Deputy Commissioner
919-807-6900
vance.braxton@ncdoi.gov
The Deputy Commissioner is responsible for program development and implementation; monitors program activities; performs administrative duties; manages staff; and serves on various statewide committees.
Josephine (Jo) Paul
Senior Technical Advisor
919-807-6900
jo.paul@ncdoi.gov
The Senior Technical Advisor is the liaison between the Program and Centers of Medicare and Medicaid, insurance companies, and legislative offices. Provides subject matter expertize in the field of Medicare and insurance products available to NC Medicare beneficiaries. Develops educational material for public, staff, and volunteers. Develops and maintains the online volunteer training program.
Marcia Kelly
Outreach Coordinator
919-807-6900
marcia.kelly@ncdoi.gov
The Outreach Coordinator coordinates statewide requests for speaking engagements and outreach events; exhibits and/or speaks at local events; develops educational and promotional materials; maintains the Medicare Supplement Premium Comparison Database and plans special events.
Melinda Munden
Director of Special Populations Outreach and Partnership Development
919-807-6900
melinda.munden@ncdoi.gov
Coordinate outreach and media efforts.
Donna Binkauskas
Office Manager
919-807-6900
donna.binkauskas@ncdoi.gov
Administrative Assistant to SHIIP Director/Office Manager for SHIIP Division
Gary Knutson
Field Operations & Regional Manager (Central Region)
919-807-6900
gary.knutson@ncdoi.gov
The Field Operations Manager is responsible for the day to day supervision and training of the Regional Managers that are responsible for recruiting and training volunteers in specified counties of the state to serve as health insurance counselors. The position recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Central Region covers Anson, Chatham, Hoke, Lee, Montgomery, Moore, Richmond, Robeson, Scotland and Stanly counties.
Barbara Pope
Regional Manager (Southeast Region)
919-807-6900
barbara.pope@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Southeast Region covers Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Greene, Harnett, Hyde, Johnston, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Pitt, Sampson and Wayne counties.
Jeanie Schepisi
Regional Manager (Piedmont Region)
919-807-6900
jeanie.schepisi@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Piedmont Region covers Alamance, Alleghany, Cabarrus, Caswell, Davidson, Davie, Forsyth, Gaston, Guilford, Iredell, Lincoln, Mecklenburg, Randolph, Rockingham, Rowan, Stanly, Stokes, Surry, Union, Wilkes, and Yadkin counties.
Catherine Fannon
Regional Manager (Western Region)
919-807-6900
catherine.fannon@ncdoi.gov
The Regional Manager recruits and trains volunteers, provided presentations to the public and conducts outreach events. The Western Region covers Alexander, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Cherokee, Clay, Cleveland, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga and Yancey Counties and the Cherokee Reservation.
Lisa Barker
Regional Manager (Northeast Region)
919-814-9944
919-807-6901
lisa.barker@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Northeast Region covers Bertie, Camden, Chowan, Currituck, Dare, Edgecombe, Franklin, Gates, Granville, Halifax, Hertford, Hyde, Martin, Nash, Northampton, Pasquotank, Perquimans, Person, Tyrrell, Vance, Warren, Washington and Wilson counties.
Stephanie Bias
North Carolina SMP Program Coordinator
919-807-6900
stephanie.bias@ncdoi.gov
The NCSMP Volunteer Coordinator/Program Specialist is a key contact for NCSMP volunteers and responsible for at-risk management and program development pertaining to the volunteer components of the NCSMP program. The specialist also responds to calls of Medicare/Medicaid billing errors, fraud and abuse through the NCSMP toll free line.
Kevin Robertson
North Carolina SMP Director
919-807-6900
kevin.robertson@ncdoi.gov
The NCSMP Director is responsible for program development and implementation; monitoring program activities; managing staff and conducting audits of coordinating sites to ensure grant funds are being utilized appropriately.
Diane Trainor
North Carolina SMP Outreach Specialist
919-807-6900
diane.trainor@ncdoi.gov
The NCSMP Program Specialist conducts educational outreach events for the Western part of North Carolina.
Lisa Zimmerman
Call Center Manager
919-807-6900
lisa.zimmerman@ncdoi.gov
The SHIIP Operations Manager provides technical support to staff on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans and manages call center staff.
Suraka Saunders
Assistant Call Center Manager
919-807-6900
suraka.saunders@ncdoi.gov
The SHIIP Assistant Operations Manager assists operation manager in providing technical support to staff on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans and manages call center staff.
Melody Hocutt
Senior Analyst
919-807-6900
melody.hocutt@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Kathleen Moger
Office Manager
919-807-6900
kathy.moger@ncdoi.gov
Answer and direct incoming calls regarding Medicare and Medicare-related matters to Call Center or other department members as appropriate; manage Call Center Client Calendar; prepare and mail all Enrollments/Comparisons/LIS paperwork, as well as requested literature and resource materials; maintain and prepare accurate records of said mailings and counseling sessions; administrative responsibilities to the Deputy Director, Office Manager, Call Center Manager, State-wide Volunteer Coordinator, Regional Managers, Special Outreach Director, and Senior Medicare Patrol Director; and other responsibilities or projects as assigned.
Dana Perkins
NCSMP/SHIIP Communication Specialist
919-807-6900
dana.perkins@ncdoi.gov
NCSMP/SHIIP Communication Specialists direct consumers to the proper agency to handle apparent fraud and/or abuse and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line.
Joseph Branch
Communication Specialist
919-807-6900
joseph.branch@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Krystle Burton
Communication Specialist
919-807-6900
krystle.burton@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Michael Dawkins
Communication Specialist
919-807-6900
michael.dawkins@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Crystal Echols
Communication Specialist
919-807-6900
crystal.echols@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Woody Otwell
Communication Specialist
919-807-6900
woody.otwell@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Shanice Singletary
Communication Specialist
919-807-6900
shanice.singletary@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Rhonda Towns
Communication Specialist
919-807-6900
rhonda.towns@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Elaine Winborne Jones
Communication Specialist
919-807-6900
elaine.winborne-jones@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.