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How do I contact SHIIP or find out more about the program?

855-408-1212 (toll free)
919-807-6901 (fax)

Physical Address:
11 South Boylan Avenue
Raleigh NC 27603

Mailing Address:
NC Department of Insurance
Seniors’ Health Insurance Information Program (SHIIP)
1201 Mail Service Center
Raleigh NC 27699-1201

ncshiip@ncdoi.gov

Van Braxton
Deputy Commissioner
855-408-1212 (toll free)
van.braxton@ncdoi.gov
The Deputy Commissioner is responsible for program development and implementation; monitors program activities; performs administrative duties; manages staff; and serves on various statewide committees.
Josephine (Jo) Paul
Operations Manager
855-408-1212 (toll free)
josephine.paul@ncdoi.gov
The SHIIP Call Center Manager provides technical support to staff on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans and manages call center staff.
Fran Wescott
Senior Technical Advisor
855-408-1212 (toll free)
fran.wescott@ncdoi.gov
The SHIIP Senior Technical Advisor works with the Outreach Coordinator to develop educational and training materials for the division on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans. This position also handles agent complaints regarding Medicare Advantage and Medicare Supplement insurance policies.
Marcia Kelly
Outreach Coordinator
855-408-1212 (toll free)
marcia.kelly@ncdoi.gov
The Outreach Coordinator coordinates statewide requests for speaking engagements and outreach events; exhibits and/or speaks at local events; develops educational and promotional materials; maintains the Medicare Supplement Premium Comparison Database and plans special events.
Melinda Munden
Director of Special Populations Outreach and Partnership Development
855-408-1212 (toll free)
melinda.munden@ncdoi.gov
Coordinate outreach and media efforts.
Judy Gray
Statewide Volunteer Manager
855-408-1212 (toll free)
judy.gray@ncdoi.gov
The Statewide Volunteer Manager oversees the nearly 1,000 SHIIP volunteers and coordinators throughout the state and processes new volunteer registration forms and enrolls students in the on-line training program.
Gary Knutson
Field Operations & Regional Manager (Central Region)
855-408-1212 (toll free)
gary.knutson@ncdoi.gov
The Field Operations Manager is responsible for the day to day supervision and training of the Regional Managers that are responsible for recruiting and training volunteers in specified counties of the state to serve as health insurance counselors. The position recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Central Region covers Anson, Chatham, Hoke, Lee, Montgomery, Moore, Richmond, Robeson, Scotland and Stanly counties.
Barry Mowbray
Regional Manager (Northeast Region)
855-408-1212 (toll free)
barry.mowbray@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Northeast Region covers Bertie, Camden, Chowan, Currituck, Dare, Durham, Edgecombe, Franklin, Gates, Granville, Halifax, Hertford, Martin, Nash, Northampton, Orange, Pasquotank, Perquimans, Person, Tyrrell, Vance, Wake, Warren, Washington and Wilson counties.
Barbara Pope
Regional Manager (Southeast Region)
855-408-1212 (toll free)
barbara.pope@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Southeast Region covers Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Greene, Harnett, Hyde, Johnston, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Pitt, Sampson and Wayne counties.
Jeanie Schepisi
Regional Manager (Piedmont Region)
855-408-1212 (toll free)
jeanie.schepisi@ncdoi.gov
The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Piedmont Region covers Alamance, Alleghany, Cabarrus, Caswell, Davidson, Davie, Forsyth, Gaston, Guilford, Iredell, Lincoln, Mecklenburg, Randolph, Rockingham, Rowan, Stanly, Stokes, Surry, Union, Wilkes, and Yadkin counties.
Catherine Palmer
Regional Manager (Western Region)
855-408-1212 (toll free)
catherine.palmer@ncdoi.gov
The Regional Manager recruits and trains volunteers, provided presentations to the public and conducts outreach events. The Western Region covers Alexander, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Cherokee, Clay, Cleveland, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga and Yancey Counties and the Cherokee Reservation.
Stephanie Bias
North Carolina SMP Program Coordinator
855-408-1212 (toll free)
stephanie.bias@ncdoi.gov
The NCSMP Volunteer Coordinator/Program Specialist is a key contact for NCSMP volunteers and responsible for at-risk management and program development pertaining to the volunteer components of the NCSMP program. The specialist also responds to calls of Medicare/Medicaid billing errors, fraud and abuse through the NCSMP toll free line.
Kevin Robertson
North Carolina SMP Director
855-408-1212 (toll free)
kevin.robertson@ncdoi.gov
The NCSMP Director is responsible for program development and implementation; monitoring program activities; managing staff and conducting audits of coordinating sites to ensure grant funds are being utilized appropriately.
Diane Trainor
North Carolina SMP Outreach Specialist
855-408-1212 (toll free)
diane.trainor@ncdoi.gov
The NCSMP Program Specialist conducts educational outreach events for the Western part of North Carolina.
Brigetta Bailey
Communication Specialist
855-408-1212 (toll free)
brigetta.bailey@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Joseph Branch
Communication Specialist
855-408-1212 (toll free)
joseph.branch@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Melody Hocutt
Communication Specialist
855-408-1212 (toll free)
melody.hocutt@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Debbie Hyman
Communication Specialist
855-408-1212 (toll free)
debbie.hyman@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Rosalia Johnson Walker
NCSMP/SHIIP Communication Specialist
855-408-1212 (toll free)
rosalia.johnson@ncdoi.gov
NCSMP/SHIIP Communication Specialists direct consumers to the proper agency to handle apparent fraud and/or abuse and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line.
Woody Otwell
Communication Specialist
855-408-1212 (toll free)
woody.otwell@ncdoi.gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Dana Perkins
NCSMP/SHIIP Communication Specialist
855-408-1212 (toll free)
dana.perkins@ncdoi.gov
NCSMP/SHIIP Communication Specialists direct consumers to the proper agency to handle apparent fraud and/or abuse and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line.
Suraka Saunders
Communication Specialist Team Lead
855-408-1212 (toll free)
suraka.saunders@ncdoi.gov
Communication Specialist Team Leads supervise call center staff and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Rhonda Towns
Communication Specialist
855-408-1212 (toll free)
rhonda.towns@ncdoi,gov
Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
Lisa Zimmerman
Communication Specialist Team Lead
855-408-1212 (toll free)
lisa.zimmerman@ncdoi.gov
Communication Specialist Team Leads supervise call center staff and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.