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The Deputy Commissioner is responsible for program development and implementation; monitors program activities; performs administrative duties; manages staff; and serves on various statewide committees.
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The SHIIP Call Center Manager provides technical support to staff on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans and manages call center staff.
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The SHIIP Senior Technical Advisor works with the Outreach Coordinator to develop educational and training materials for the division on topics of Medicare supplement insurance, Medicare Prescription Drug Plans and Medicare Advantage plans. This position also handles agent complaints regarding Medicare Advantage and Medicare Supplement insurance policies.
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The Outreach Coordinator coordinates statewide requests for speaking engagements and outreach events; exhibits and/or speaks at local events; develops educational and promotional materials; maintains the Medicare Supplement Premium Comparison Database and plans special events.
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The Statewide Volunteer Manager oversees the nearly 1,000 SHIIP volunteers and coordinators throughout the state and processes new volunteer registration forms and enrolls students in the on-line training program.
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Gary Knutson
Field Operations & Regional Manager (Central Region)
919-807-6900
1-800-443-9354
Gary.Knutson@ncdoi.gov
The Field Operations Manager is responsible for the day to day supervision and training of the Regional Managers that are responsible for recruiting and training volunteers in specified counties of the state to serve as health insurance counselors. The position recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Central Region covers Anson, Chatham, Hoke, Lee, Montgomery, Moore, Richmond, Robeson, Scotland and Stanly counties.
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The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Northeast Region covers Bertie, Camden, Chowan, Currituck, Dare, Durham, Edgecombe, Franklin, Gates, Granville, Halifax, Hertford, Martin, Nash, Northampton, Orange, Pasquotank, Perquimans, Person, Tyrrell, Vance, Wake, Warren, Washington and Wilson counties.
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The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Southeast Region covers Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Greene, Harnett, Hyde, Johnston, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Pitt, Sampson and Wayne counties.
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The Regional Manager recruits and trains volunteers, provides presentations to the public and conducts outreach events. The Piedmont Region covers Alamance, Alleghany, Cabarrus, Caswell, Davidson, Davie, Forsyth, Gaston, Guilford, Iredell, Lincoln, Mecklenburg, Randolph, Rockingham, Rowan, Stanly, Stokes, Surry, Union, Wilkes, and Yadkin counties.
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The Regional Manager recruits and trains volunteers, provided presentations to the public and conducts outreach events. The Western Region covers Alexander, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Cherokee, Clay, Cleveland, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga and Yancey Counties and the Cherokee Reservation.
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The Special Populations Outreach Coordinator conducts minority outreach events throughout the state.
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The NCSMP Volunteer Coordinator/Program Specialist is a key contact for NCSMP volunteers and responsible for at-risk management and program development pertaining to the volunteer components of the NCSMP program. The specialist also responds to calls of Medicare/Medicaid billing errors, fraud and abuse through the NCSMP toll free line.
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The NCSMP Director is responsible for program development and implementation; monitoring program activities; managing staff and conducting audits of coordinating sites to ensure grant funds are being utilized appropriately.
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The NCSMP Program Specialist conducts educational outreach events for the Western part of North Carolina.
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The Receptionist is responsible for receiving in visitors; receiving and sending mail and packages, answering the main phone line and providing support to staff.
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Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Rosalia Johnson
NCSMP/SHIIP Communication Specialist
1-877-99-NCSMP
or 1-877-996-2767
919-807-6900
1-800-443-9354
Rosalia.Johnson@ncdoi.gov
NCSMP/SHIIP Communication Specialists direct consumers to the proper agency to handle apparent fraud and/or abuse and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line.
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Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Dana Perkins
NCSMP/SHIIP Communication Specialist
1-877-99-NCSMP
or 1-877-996-2767
919-807-6900
1-800-443-9354
Dana.Perkins@ncdoi.gov
NCSMP/SHIIP Communication Specialists direct consumers to the proper agency to handle apparent fraud and/or abuse and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line.
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Communication Specialist Team Leads supervise call center staff and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Communication Specialists provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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Communication Specialist Team Leads supervise call center staff and provide free and unbiased counseling services to consumers on Medicare, Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, and long term care insurance through our toll free line. They also answer SHIIP email and enter data.
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