Seniors’ Health Insurance Information Program (SHIIP) Logo

We've Moved!

The Department of Insurance and Seniors' Health Insurance Information Program (SHIIP) offices have moved into the Albemarle Building at 325 N. Salisbury Street, Raleigh, NC. Our mailing address is 1201 Mail Service Center, Raleigh, NC 27699-1201.

You’re getting a new Medicare card!

Cards will be mailed between April 2018 – April 2019. Read more...

Questions about Medicare?

SHIIP can help...

Choose from the list of questions below or give us a call at: 855-408-1212 (toll free)

About SHIIP

SHIIP Logo

The Seniors' Health Insurance Information Program (SHIIP) counsels Medicare beneficiaries and caregivers about Medicare, Medicare supplements, Medicare Advantage, Medicare Part D, and long-term care insurance. The counselors on our toll-free line offer free and unbiased information regarding Medicare health care products. We also help people recognize and prevent Medicare billing errors and possible fraud and abuse through our NC SMP Program.

Since the program’s creation in 1986, SHIIP has become a role model for other states and has received two national awards for "innovative" and "exemplary" service.

855-408-1212 (toll free) Monday thru Friday from 8am to 5pm.