Services for Consumers

What People are Saying

"(Your staff) was phenomenal in helping us settle the matter regarding my grandmother’s policy with the insurance company. I cannot thank you enough for what you did. Nor can I truly express what that settlement meant for my family."

T.B., Louisville, KY

"(Your Analyst) has been very helpful to us, and his professional manner has given us a high comfort level regarding any future need we may have to call upon the NC Dept. of Insurance."

C.H., Hendersonville, NC

"It surely helps when you talk with someone who is very courteous and shows genuine concern for a problem. I followed your Analyst’s instructions and sent in the appropriate form. As a result, I received a letter stating that my request was being handled. In less than two weeks, the matter was resolved."

D.T., Oriental, NC

"It is inspiring to experience our government agencies working so successfully."

L.L., New Bern, NC

"I had a complicated issue with my disability insurance and your Analyst worked diligently to solve my problem. He has been professional as well as a caring individual. I had been put in a bad situation that made me very uncomfortable. I was very happy with the way he handled my case."

G.W., Nashville, NC

"I appreciate you quick response, and your effort to attempt to resolve her complaint. It is refreshing to know that we have caring dedicated individuals that are true servants of the citizens of this great state."

E.S., Goldsboro, NC

"I contacted your agency in July to report a car insurance issue . . . . Your Analyst got back to me in a timely manner and listened to all my issues, and served as an excellent mediator. The outcome was resolved to my satisfaction and could not have been done without her hard work."

R.R., Fort Mill, SC

"Originally the company denied my claim, but after you got involved they reversed the decision and ‘gave me the benefit of the doubt.’ Too many times you hear about the complaint and never the good that you do. In some ways you have a thankless job; but for my family and me, as Gomer Pyle would say, ‘Thank you, thank you, thank you!’"

W. J., Memphis, TN

"What you provided in information proved insightful and helped to answer most of my concerns. I am sure that the commission puts great thought into all their decisions but still cannot possibly take the sting out of insurance premiums regardless. You were very professional and customer service conscious throughout. A pleasure to deal with. Thanks again."

T.H., Jacksonville, NC

"I would like to say no matter what the outcome had been your department has been one of the most professional organizations I have ever experienced. A few examples are:/p>

  1. Customer Service: They genuinely cared about my concerns.
  2. Response Time: I could not have asked for better response time in writing and personal.
  3. Questions or problems: Always answered with the most respect and knowledge.

Based on my experience with your department and staff I would recommend that other state-run organizations look into how you are running your department."


"I greatly appreciate the handling of this matter. You are the best!"

S.O., Jamestown, NC

"It is always good to know that we are able to get a response through the North Carolina Department of Insurance."

L.M., Winston Salem, NC

"I am writing to thank you for doing your job so well and efficiently."

C.R., Raleigh, NC

"I believe I could not have reached a satisfactory result without your help. I am grateful for your assistance."

T.R., Wilkesboro, NC

"I am satisfied that, without your help, we would never have gotten the refund that was due us!"

B.B., Greensboro NC

"Your staff was able to explain more to me about an increase in my premium than two people with my insurance company!"

M.W., Gastonia NC

"I cannot express enough how much you have done for me. I am usually not intimidated by large companies, but this time I was at a loss of what I could do and what I would get accomplished. I called the Department of Insurance for advice, not knowing this service was available. Not only am I satisfied with the result, I was informed of the progress and I feel the process was much quicker than if I had tried to handle it myself."

C.L., Zebulon NC

"Just a note to say Thank You for your efforts on my behalf. While I may not have gotten a refund, I learned a valuable lesson. I also appreciate you communicating with me in the interim, so I knew I wasn’t forgotten."

R.S., Bear Creek NC

"Thank you so much for your efforts on my behalf. I want you to know how much I appreciate what you did and the time you devoted to make it happen."

R.G., Irvington, NY

"I would like to thank you for your assistance in resolving my issue with the insurance company. It is reassuring to know that you are there."

C.W., Wilmington, NC

"I wanted to thank you once more for all that you were able to accomplish for me regarding the fraudulent insurance...All of your efforts paid off and I was able to receive a check in excess of $7,000 to finish paying off the medical bills…Your dedicated efforts in this matter is more than appreciated by me and my family."

R.L., Charlotte, NC

"Thank you for your guidance in this matter. I feel like the Department of Insurance is always fair and precise regardless of the situation."

M.J., Charlotte, NC

"The Department was very helpful in explaining the coverage that was afforded under my policy."

R.J., Raleigh, NC

"Your efforts were appreciated. Please remain vigilant and do all that is possible to protect consumers from the rapacious business practices which seem to be on the increase in our society."

F.A., Sylva, NC

"I just want to thank you for the support I received from your office. It has renewed my confidence in state government."

T.B., Goldsboro, NC

"Had it not been for your involvement, my parents would not have received the additional compensation offer."

D.S., Statesville, NC

"Thank you for resolving my issue and "Don’t be afraid to toot your own horn."

S.R., Raleigh NC

"Thank you all so very much for doing for me what you did."

P.S., Kernersville, NC